If the utility bill is not paid by the due date, utility services may be disconnected until payment is received. Owners/tenants, scheduled for disconnection for non-payment, will be mailed a courtesy “Disconnect Notice” prior to disconnection. However, owners/tenants should not depend on receiving this notice before service is disconnected for non-payment. If the utility invoice has not been paid by the due date, the owner/tenant is subject to disconnection and a $25 Delinquency Fee.

Delinquency Fee: Payment in full must be posted to the account by the due date on the Disconnect Notice or a $25 Delinquency Fee will be charged to the account.  For this reason, we recommend that all payments on an account subject to disconnection be paid in person at the Utility Billing Office.  Any other method of payment (including the drop box at the City Building) may not be posted to the account in time to avoid disconnection and the $25 Delinquency Fee.

To Restore Service: To restore water service after the due date on the Disconnect Notice, the Utility Billing Office must receive full payment of all past due amounts and the $25 Delinquency Fee.  Full payment and a request to restore service should be made in person at the Utility Billing Office.  If another method of payment is used, a request to restore service must be made after full payment is posted to the account, including the $25 Delinquency Fee.

After a disconnect notice, payments rejected by a financial institution for insufficient funds will result in the immediate disconnection of the service without notification. In addition, a $25 Delinquency Fee and a $20 Returned Item Fee will be charged to the account. To restore service, the original invoice amount plus the $45 in fees must be paid in cash at the Utility Billing Office.

Generally, payment must be received and credited to the account before 3:00 p.m. for service to be restored the same day. Once full payment is received, the Division of Water & Sewer usually reconnects service by 4:00 p.m., weather permitting. To restore service the same day if payment is made after 3:00 p.m., an “after-hours rate” will be charged. The charge must be paid at the Utility Office within 24 hours of having service restored.