The Utility Billing Office mails monthly utility bills for each billing cycle, approximately 30 days. While the billing dates may fluctuate slightly from month-to-month, it is important to know when to expect your bill so you can call the Utility Office if you do not receive one. For billing periods of less than 1 month (usually the first bill and the final bill), the Administrative and Sanitation charges may be pro-rated.

Additionally, you may now view and pay your utility bill directly from this website.  Follow the 'Pay Utilities On-Line' link and select "Create and Account" to view current and past bills, or select "Pay Your Bill" to make a one time payment.  If timely processing is necessary to avoid additional fees or termination of water service, please pay in person at the Utility Billing Department.

If you believe an error has been made on your bill or if you dispute your obligation to pay the bill, please contact the Utility Billing Office before the bill due date.

Miscellaneous Charges

Miscellaneous charges may include:

• Returned payment items (ACH, Check, Credit/Debit cards)
• Delinquency Fees
• Missed appointment charges
• Vacation Services
• Service turn-on for owner
• Meter testing
• New meter
• Trip charge

Methods of Payment

The due date is listed on your bill. If you pay after the due date, a 10% late fee is included in the “amount due if paid after ” amount. The bill includes the “amount due if paid by ” amount and the “late pay” amount. Amounts not paid by the next billing cycle will appear on subsequent bills as “previous balance” (the amount overdue).

Unless an account has special instructions, the City accepts the following forms of payment:

• Cash: Do not mail cash or put cash in the Drop Box.
• Checks: We do not accept third-party checks. Please include the account number on the check.
• Money orders (include the account number on the money order).
• MasterCard, and Visa:
  
  • In person: Cardholder must be present. 
  • By Mail or Drop Box: Complete all requested information, including expiration date and signature
  • Online at the City of Fairborn website:  Follow instructions on website and enter information exactly as it appears on bill.

If payment is necessary to avoid water termination or additional fees, please make payments in person at the Utility Billing Office.

The Utility Billing Office will not accept payment by telephone.

Paying a Utility Bill

Fairborn Government Center Utility Billing Office
44 W. Hebble Ave., Fairborn OH 45324, 8:00 a.m. – 5:00 p.m., weekdays

Methods of Payment accepted: Cash, Check, Money Order, MasterCard and Visa.

Online at the City of Fairborn website: www.ci.fairborn.oh.us

Pay your bill directly on the city website.  Enter all required information exactly as it appears on your bill (including dashes in the account number).  Payment can be made by MasterCard or Visa.  Please allow 2-3 business days for posting to your account.

Drop Box: Located in front of the Fairborn Government Center.

The Utility staff collects the drop box contents daily at 8:00 a.m. Payments put in the drop box after 8:00 a.m. will be posted the next business day. If payment is necessary to avoid water termination or additional fees, please make payments in person at the Utility Billing Office. Please do not put cash payments in the drop box.

By Mail: City of Fairborn, P.O. Box 742532, Cincinnati, OH 45274-2532.

Direct Pay: The free direct pay service automatically deducts the utility bill amount from a checking or savings account on the invoice due date. Direct pay customers receive a monthly bill marked "Direct Payment - Do Not Pay' to track deductions from their checking or savings account.

Note: If timely payment processing is necessary to avoid water termination or additional fees, personally deliver the payment to the Utility Billing Office.

Extension Policy

To apply for one of the following extensions, the account holder (customer) must come to the Utility Billing Office and sign an Extension Agreement. An extension can only be granted once during a 12 month period.

To Avoid Service Disconnection for Non-Payment: To avoid disconnection, customers may request a two week extension to pay the bill.  The extended payment will be due 2 weeks after the due date of the Disconnect Notice.

High Bill from Leaks: Customers who have a high water bill (double their normal bill or higher), due to a leak that does not qualify for a leak adjustment, may request an extension to pay the high bill over a three-month period. During the duration of the extension, all payments including new monthly bills must be paid by the appropriate due dates.

An extension is not available for customers:

• who have had an extension during the prior 12 months at any address;
• who have had payment pledges or donations from organizations within the past 12 months;
• who have never made a payment on the account;
• who failed to keep a prior extension agreement at any address;
• if the property is listed for Sheriff’s Sale;
• if the property owner/landlord has requested that no extensions be allowed on the account.

Assessment of Unpaid Utility Bills

In accordance with City Ordinances, unpaid utility charges will be assessed to the property. This includes water, sewer, sanitation, trash, late fees, services charges, miscellaneous charges, and any other charges associated with the property.  Property owners will be notified before unpaid utility charges are sent to the Greene County Auditor for assessment to property taxes.

Financial Assistance

If an account is scheduled for disconnection due to non-payment or a deposit cannot be made to establish service, various area social and religious organizations may be able to assist with donations toward the account. Contact the Utility Billing office for information.

Disputing a Utility Bill

If you dispute the charges on your utility bill, first contact the Utility Billing Office or Revenue Manager to discuss your concerns. If the billing staff cannot resolve your concerns, you may contact the Finance Director at 937-754-3005. Unresolved concerns can also be addressed with the City Manager at 937-754-3030.

Finally, utility bill disputes may be appealed to the Board of Utility Adjudication. There is a $10 appointment fee payable when the written appeal is submitted. The fee is returned to the appellant at the meeting. If you fail to appear at the hearing, the appointment fee is forfeited.