Utilities Division
44 W. Hebble Ave.
Fairborn, OH 45324
Office:(937) 754-3007
Fax: (937) 754-3107
E-mail: Utilities Division
Revenue Manager:Debbie Billetter
8 am – 5 pm, M–F

The Utilities Division

Your residence is connected to the City’s water and sewer lines by a series of underground pipes. The water services lines bring clean water to your home while the sewer lines carry the used water from your home to the Water Reclamation Center for treatment.

Where the City’s water line branches off to your property is a special valve, known as a curbstop, usually near the curb or street. The curb stop is the main water shut-off valve for your property.

A water meter is located where the water service line enters the house. The water meter measures the cubic feet of water (one cubic foot of water is approximately 7.48 gallons of water) entering the home. Meters are read on a monthly basis using an electronic remote read system.  This reading determines the water and sewer consumption that you are billed.

Water meters come in several sizes depending on the volume of water to be supplied. The typical size for residential water meter is 5/8" x 3/4". Commercial meters will vary depending on the quantity and types of water use required by the facility. A portion of the charges on your utility bill is an administrative charge, which is based on the size of your water meter.

How to Pay Your Utility Bill

A number of options are available to pay your utility bill. Payments are accepted over the phone, by mail, through electronic debit, or online payment. Select an option that best suits you. Going green? Electronic bills can be sent to your email providing you with quicker service on receiving your bill.

Fairborn has a new way to pay your utility bill via our automated IVR phone system.  You can now pay your water bill via this system 24/7.  The system will give you your balance, which is current as of the prior business day.  MasterCard, Visa, and Discover are accepted and payments made using your checking account will be available soon.
If you wish to use this new automated system please call the office at 1-937-754-3007 and choose the option for paying your bill by phone and then follow the prompts, you will need your account number, which is located on the top right hand corner of your bill.  There are no fees associated with this service at this time. As a reminder other payment options available are mail, drop box located in front of government center, in person, bill pay from your bank, online through the city’s website, , and setting up an automatic ACH monthly withdrawn from your checking account. NOTE: Payments can no longer be made by calling the office, staff will be available to answer other questions or assist you with information needed to make a phone payment.

Pay Your Utilities Online
Direct Payment Form for Automatic Debits
Water and Sewer Rates
Deposit Waiver Form
Service Information
Service Disconnection
Meter Readings
Utility Bill Leak Adjustment Policy
Utility Bill Leak Adjustment Form
Ohio Utility Protection Service
Cold Weather Information
Water Quality Report
Using and Installing Irrigation Meters